Welcome
Welcome to The House of Wax Melts.
Payments
We accept Direct Checkout, Paypal and Etsy Giftcards. Your item will not ship until your payment has cleared. Indiana residents' orders include sales tax.
Shipping
We are a U.S. based company and only ship to the U.S. and Canada at this time.
Shipping is free to the U.S. !!
Shipping starts at $15 for Canada
All orders over $100 will include signature confirmation and need to be signed for at time of arrival.
🚨SHIPPING ALERT🚨
We ship with USPS and they are currently experiencing delays, please read below...
Processing time on our end will stay the same, all orders will be processed in 1-3 business days.
USPS first class mail (1-4 melts) usually delivers after processing within 2-3 business days and is delayed to 3-4 days but we have been experiencing more like 6-7 days.
USPS priority mail (4 melts or more) usually delivers after processing in 2-3 days and is delayed to 3-4 days
For more information from USPS please check out this link https://about.usps.com/newsroom/service-alerts/pdf/expected-delivery-changes-april-17.pdf
For more information regarding shipping interruptions effecting your area, check out this link
https://about.usps.com/newsroom/service-alerts/residential/
INTERNATIONAL SHIPPING
At this moment we only ship to the U.S. and Canada.
We have seen services on the internet that offer ways around this however.
For example, My Mall Box, My US, Bongo, & Shipito
We have no affiliation with any of this companies and cannot account for and know nothing about their reputation.
LOST/STOLEN/DELAYED ORDER
Please contact your local post office to locate missing items, or to file a claim. Feel free to contact us for help with this.
If your tracking number shows your order as being "delivered" and you have yet to receive it, follow these steps.
1.) Ensure the address that it was shipped to was correct
2.) Check in with anyone who might of received the package such as a spouse, family member, roommate, or neighbor.
3.) Check with your local post office and see if they are holding it or if they have any additional information.
4.) If the item was shipped USPS First Class Mail, after 7 days, file a missing mail claim here https://www.usps.com/help/missing-mail.htm
5.) If the item was shipped USPS Priority Mail, no later then 60 days, file an insurance claim here https://www.usps.com/help/claims.htm
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Once your package has been delivered, you have 14 days to contact us in regards to a refund or exchange.
ERROR/DAMAGE
If there has been an error on our part or you have received an incorrect or defective item, we will pay to ship the item back to us and will refund your money as soon as the item is received. If you choose to keep the item or we did not receive the item within 30 days, we will issue a partial refund.
SATISFACTION
If you are unsatisfied with your purchase, you can choose a refund or exchange of the product. The item must be returned to us within the 30 days after contact before the refund or exchange can happen. Buyer is responsible for shipping costs. If you choose to keep the item or we did not receive the item within 30 days, we will issue a partial refund.
Scent Throw Tips:
If you are having issues with scent throw, please follow these steps before contacting us.
1.) Melt pool- Please allow 1-2 minutes after your melt has completely turned into liquid before deciding on whether or not you are having issues with scent throw. Your melt needs to turn completely to liquid for the desired effect.
2.) Curing - We allow our melts to cure 7 days before we allow them to ship, unless stated otherwise. If you aren't having the desired scent throw, allow your melts to cure for another 7 days. Fragrance gets stronger over time in soy wax.
3.) Air circulation - Fans and forced air can effect scent throw. If you are having issues with scent throw, Try using your melts in a room with the least amount of circulation or turning your fan/ air conditioner on low or off.
4.) Room Size - Melts aren't designed to fill huge rooms or large open areas. If you purchased your melts to fill a large room or open area be sure to use more then one burner.
5.) Strength - Fragrance oils will vary in strength. Some scents are lighter then others. If you have chosen a light fragrance we suggest using more then one cube or more then one burner.
If you are still experiencing issues, contact us for a refund or exchange.
Additional
ABOUT OUR MELTS
Safety:
Never leave your burner unattended. Melt on a flat, heat resistant surface away from drapes and other flammable materials. Keep away from children and pets, Do not touch the hot wax. House of Wax Melts is not responsible for user misuse and negligence.
Soy Wax:
We use 100% soy wax made using soy beans from U.S. farms only.
We use soy wax because not only is the scent throw amazing, it is eco friendly! When you use choose soy, you’re encouraging plants to be grown, farm communities to flourish, and the Earth to be renewed.
Scent Throw:
Like we said before, we use soy wax because it has amazing scent throw. With that being said you could experience problems with scent throw and here are our tips.
1.) Melt pool- Please allow up 15 minutes for your melt to turn into liquid before deciding on whether or not you are having issues with scent throw. Your melt needs to turn completely to liquid for the desired effect.
2.) Curing - We allow our melts to cure 7 days before we allow them to ship, unless stated otherwise. If you aren't having the desired scent throw, allow your melts to cure for another 7 days. Fragrance gets stronger over time in soy wax.
3.) Air circulation - Fans and forced air can effect scent throw. If you are having issues with scent throw, Try using your melts in a room with the least amount of circulation or turning your fan/ air conditioner on low or off.
4.) Room Size - Melts aren't designed to fill huge rooms or large open areas. If you purchased your melts to fill a large room or open area be sure to use more then one burner.
5.) Strength - Fragrance oils will vary in strength. Some scents are lighter then others. If you have chosen a light fragrance we suggest using more then one cube or more then one burner.
6.) Wax Warmer - The type of wax warmer you use could affect the performance of our melts. There are three types of wax warmers, tealight, light-bulb, and hot plate. Our favorite to use is a tealight warmer.
PROMOTION
We do not send out free product for promotion. All inquires related to promotion get marked as "spam" and go unanswered.
SOLICITING
As much as we would love to donate to every event, or charity out there we simply cannot. All inquires related to solicitation will be marked as "spam" and will go unanswered.
GIVEAWAYS
We do not partake in loop giveaways with other businesses. Any and all giveaways will be done by us. All inquires related to giveaways will be marked as "spam" and go unanswered.
DISCOUNTS
We do not offer discounts for bulk purchasing and we currently do not offer any discount codes. All inquires related to discounts will be marked as "spam" and will go unanswered.